The One account, the new name for Virgin One, is an all-inclusive account that precludes the need for separate lenders and brokers, thus allowing the consumer to manage their accounts easily. The customer pays a single low interest rate on all borrowed funding, whether it be mortgage, loans, credit cards, or all three. No tax is paid on any savings interest and the client can manage their finances by telephone, Internet or bank branch. The One account states that this account could save the consumer thousands of pounds. You can contact the One account in a variety of ways; by applying online, email, click to call (call back service) or via a text chat with a member of their team on the Internet.

The website is well designed and easy to use, taking the user through from introductory outlines to more detailed statements about their policy. The consumer can apply for the account online and use the site's calculator to predict how much they would save with the One account.